Frequently Asked Questions
I need help with the brand store. Who should I contact?
Please contact us with any questions you have about the store, products or placing your order. If you are looking for a custom order, please contact Alex and Lanell.
When will my item ship?
All items in inventory will ship the same day for orders placed before noon EST. All orders placed after noon will ship the following business day.
Inventoried items ship from our warehouse located in Butner, NC.
How do I get tracking information?
You will receive tracking information as soon as your order ships.
Please contact customer service immediately so that we can stop your shipment!
Why do I see "Brand Fuel" on my credit card statement?
Brand Fuel is the third party provider of the Lenovo site.
Please contact customer service so that we can make your order a priority!
How do I use my gift card and/or check the balance?
During checkout, under payment select Gift Card instead of Credit Card. Enter your gift card code in the provided box and click apply. Any remaining balance will be available on your account for future orders.
How do I check the balance of my gift card?
Simply enter the code at checkout to review the balance remaining on your gift card.
Are there international countries that you can't ship to?
We ship all of our international orders via FedEx. Please see their list of countries not served for the most up to date information.
I didn't see what I was looking for on the site. Are other items available?
Yes, we have access to many more products. Please contact Alex and Lanell to learn more.
Accessibility Statement
At Brand Fuel, we are committed to ensuring that our websites are accessible to all users, including those with disabilities. We strive to provide an inclusive and user-friendly experience by following the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, to the best of our ability and according to industry standards.
Our Commitment
We actively work to improve the accessibility and usability of our websites through:
- Regular website audits and updates to enhance accessibility.
- Compatibility with screen readers, keyboard navigation, and other assistive technologies.
- Clear and consistent navigation to improve the browsing experience.
- Direct feedback from users to improve based on user experience.
- Ongoing training for our team to stay current on accessibility best practices and inclusive design.
Third-Party Content
While we strive to ensure accessibility across all areas of our website, some third-party content (such as embedded videos, payment processing tools, and external links) may not be fully accessible. We encourage our partners and vendors to provide accessible content and are happy to assist users who may experience issues.
Need Assistance?
If you experience any difficulty accessing content, placing an order, or using any feature of our website, please contact us so we can assist you:
customerservice@brandfuel.freshdesk.com
800-319-6778
611 Tucker Street, Raleigh, NC 27603
We welcome feedback on ways to improve accessibility and appreciate your patience as we continue to enhance our website’s accessibility features.
This accessibility statement is subject to updates as we continue improving our website.